Privacy Policy

Radiance Electric ("Radiance," "we," "us") respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have.

Information we collect

• Contact details you give us — your name, phone number, email, and any details you share when you request a quote or service through our website, by phone, or by text.
• Site usage data — basic analytics (pages visited, general location, device type) collected through Google Analytics to help us improve the site.

How we use your information

• To respond to your request, provide quotes, and schedule and perform electrical work.
• To follow up about your project and, if you opt in, send service-related text messages.
• To improve our website and understand where our customers find us.

How we share it

We do not sell or rent your personal information. We share it only with service providers who help us operate — for example, our website host, our email provider, and our phone/SMS provider (Twilio) — and only so they can perform services for us. We may disclose information if required by law.

SMS messaging

If you opt in to receiving text messages from Radiance Electric, here's what you should know:

• What we send: missed-call replies if we couldn't pick up, appointment confirmations and reminders, technician-on-the-way notifications, post-service feedback and review requests, estimate or quote follow-ups, and replies to your inbound texts.
• How often: typically up to three messages per week, varies by activity.
• From: our office line, (509) 435-7751.
• To opt out: reply STOP to any message at any time, or email info@radianceelectricinc.com. To opt back in, reply START. For help, reply HELP.
• Cost: message and data rates may apply, charged by your mobile carrier.

Your SMS consent is private. We do not sell, lease, or share your mobile phone number or your consent to receive text messages with any third party for their own marketing purposes. We may share it with subcontractors who help us deliver our own messages — specifically Twilio, our SMS infrastructure provider.

Analytics & cookies

Our site uses Google Analytics to measure traffic. You can opt out through your browser settings or a Global Privacy Control signal, which we honor.

Your choices

You can ask us to access, correct, or delete the information we hold about you, or opt out of messages, by emailing info@radianceelectricinc.com or calling (509) 435-7751.

Contact us

Radiance Electric · Spokane, WA · info@radianceelectricinc.com · (509) 435-7751